Refund policy

Return & Refund Policy – Fanufits

At Fanufits, customer satisfaction is our top priority. We want you to feel confident shopping with us, and we strive to make our return and refund process simple, fair, and transparent.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

The item must be unused, unworn, and in its original condition.
All original tags, packaging, and accessories must be included.
The item must not show signs of use, washing, or damage caused by the customer.
Returns must be requested within [7 DAYS] of receiving your order.

If these conditions are not met, we may not be able to process your return.

Return Timeframe

Customers must initiate a return request within [7 DAYS] from the date the product is delivered.
To request a return, please contact our support team at infofanufits@gmail.com with your:

Order number
Product name
Reason for return
Photos (if the item is damaged or defective)

Our team will review your request and provide return instructions.

Refund Process & Timing

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved:

Refunds will be processed within [REFUND PROCESSING TIME 3-5 WORKING DAYS] after the item has been received and inspected.
Refunds will be issued to the original payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Exchanges

We offer exchanges for eligible items if:

The wrong size was received
The wrong item was delivered
The product arrived damaged or defective

To request an exchange, please email infofanufits@gmail.com within [7 DAYS] of delivery. Exchanges are subject to product availability.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [48 HOURS] of delivery at infofanufits@gmail.com

Please include:

Your order number
Clear photos of the damaged or defective item
Description of the issue

We will review the case and offer a replacement, exchange, or full refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as Final Sale
Customized or personalized products
Used, washed, or damaged items (caused by customer use)
Items returned after the [7 DAYS] return period

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Shipping charges paid during the original purchase are non-refundable unless the return is due to our error.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.